These conditions apply to orders placed with Tisto Cakes through tistocakes.ca. Product-specific options, prices and availability shown on the product page and at checkout form part of your order.
Product options
Some cakes include selectable flavour, size, colour, inscription or decoration options. Only the options shown for that product are available. Please review every selection before submitting the order. Requests made outside the listed options are not confirmed unless Tisto Cakes accepts them in writing.
Handcrafted appearance
Our cakes and desserts are handmade. Photographs show the intended style, but small differences in colour, shape, decoration placement and natural ingredients may occur. These normal variations do not affect the product's quality.
Allergens
Our kitchen handles wheat, eggs, milk, peanuts, tree nuts and other major allergens. Products are not prepared in an allergen-free facility, and cross-contact may occur. Ingredient information is provided on relevant product pages where available. Contact Tisto Cakes before ordering if you have an allergy or sensitivity. We cannot guarantee that any product is free from a specific allergen.
Pickup and local delivery
Your selected pickup time is an appointment time. Arriving early does not guarantee that the order will be ready, and customers who expect to be late should contact Tisto Cakes as soon as possible. Local delivery is available only for eligible orders and locations. Available delivery options, fees and the confirmed fulfilment date are shown during checkout.
Transport and storage
- Keep cakes and desserts upright on a flat, stable surface during transport.
- Refrigerate products immediately after pickup or delivery.
- Use a cold box or cooler for travel longer than three hours.
- For best quality, consume refrigerated products within three days of pickup or delivery.
Tisto Cakes is not responsible for damage caused after handoff by improper transport, handling or storage.
Prices and payment
All website prices are displayed in Canadian dollars (CAD). Applicable taxes, delivery fees and the final order total are shown before the order is submitted. Payment must be completed using the instructions presented at checkout. An order is confirmed only after the payment has been successfully processed and the customer receives confirmation.
Cancellations and refunds
Cancel at least three full days before the scheduled pickup or delivery time to receive a full refund. For cancellations made less than three full days before fulfilment, ingredients and production work may already have been committed. Any eligible partial refund will be determined according to the production stage and costs already incurred.
Approved refunds are returned to the original payment method when possible. Processing time after approval depends on the payment provider or financial institution.
Perishable products and order issues
Because cakes and desserts are perishable food products, returns for a change of mind are not accepted after pickup or delivery. Inspect the order at handoff whenever possible. If an item is incorrect or damaged at handoff, contact Tisto Cakes immediately and provide the order number and photographs so the issue can be reviewed. This policy does not limit rights that cannot be excluded under applicable law.
Acceptance
By placing an order, you confirm that you have reviewed the product details, selected options, fulfilment information and these conditions.